Search down for certain customers

Incident Report for Cludo

Resolved

We can now confirm that the incident has been resolved. We will follow up with more information about the incident later today.

Posted Jun 03, 2019 - 11:13 UTC

Monitoring

Search is back up on both clusters. We are monitoring their performance.

Posted Jun 03, 2019 - 11:06 UTC

Update

Search on the EU cluster is back up. We are working on verifying the performance on the US cluster.

Posted Jun 03, 2019 - 10:58 UTC

Update

We are continuing to work on a fix.

Posted Jun 03, 2019 - 10:58 UTC

Identified

We've identified that the search is down at least for customers using synonyms or page rankings. We are working on a fix.

Posted Jun 03, 2019 - 10:46 UTC

This incident affected: Search API EU and Search API US.